spectrayarnandfiber
Spectra Yarn & Fiber
Peterborough, United Kingdom
Shop policies
Last updated on
January 18, 2012
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Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
I only accept PayPal, but you can use your credit card via PayPal without opening an account if you wish.
Payment is required within 72 hours of purchase.
I will not dispatch any item until payment has cleared.
Refunds will be paid - including - to the same Paypal Account/Credit Card that I originally received payment from. Please bear in mind that you will have to foot the bill to ship items back to me for a refund/replacement/repair. I will not make any exceptions to this rule.
Cancellations will be considered on an individual basis - please send me a message if you feel you would like to cancel your order for any reason, and I will endeavour to get back to you as soon as possible.
Payment is required within 72 hours of purchase.
I will not dispatch any item until payment has cleared.
Refunds will be paid - including - to the same Paypal Account/Credit Card that I originally received payment from. Please bear in mind that you will have to foot the bill to ship items back to me for a refund/replacement/repair. I will not make any exceptions to this rule.
Cancellations will be considered on an individual basis - please send me a message if you feel you would like to cancel your order for any reason, and I will endeavour to get back to you as soon as possible.
Shipping
Orders received before 2pm during the "working week" will be dispatched the same day. Orders received after 2pm, at any time during the weekend, or on national holidays will be dispatched on the next possible working day.
Please allow 3-5 days for your item to reach you in the UK and 14 days for international deliveries - we all know that things can go wrong, even with the most competent postal services!
I ship by First Class post within the UK and Royal Mail Airmail for international orders. I always get proof of postage, and will send a courtesy message to confirm that your package has been sent, complete with tracking number if applicable.
If you would like to upgrade your shipping to Recorded or Special delivery, or the international equivalent, please send me a message *BEFORE* making payment, and I will send you details of any changes to postage costs.
Customers are liable for any taxes/duty applied at Customs.
Please allow 3-5 days for your item to reach you in the UK and 14 days for international deliveries - we all know that things can go wrong, even with the most competent postal services!
I ship by First Class post within the UK and Royal Mail Airmail for international orders. I always get proof of postage, and will send a courtesy message to confirm that your package has been sent, complete with tracking number if applicable.
If you would like to upgrade your shipping to Recorded or Special delivery, or the international equivalent, please send me a message *BEFORE* making payment, and I will send you details of any changes to postage costs.
Customers are liable for any taxes/duty applied at Customs.
Additional policies and FAQs
All of my yarn and roving is hand-dyed using professional acid dyes in individual batches, making every skein or braid completely unique. If you would like to place a custom order for more than one skein of the same colourway, or if you would like a roving braid custom dyed for you, please do not hesitate to get in touch and I'll see what I can do!
I make sure that I set all of my yarns and roving properly and I aim to make everything I sell completely colourfast, but please bear in mind that some colours - specifically darker or more saturated colours - may have a little excess dye run-off when they are washed. Please don't be alarmed if there is some "bleeding" of the dye - however, if you are concerned that your yarn or roving is running TOO MUCH, please contact me and I will try and solve the issue - most yarns will be fine after the first wash, but in rare cases, some may need to be sent back to me to be properly set.
I recommend that all of my yarns and roving braids - except the ones marked "Superwash" - be delicately hand washed in luke-warm water with a little wool-suitable detergent or a no-rinse solution like Soak or Eucalan. This will help to ensure that your yarn does not felt and will continue to smell nice and feel soft. Superwash yarns are at their best when delicately hand or machine washed, and put into a tumble dryer for a short time.
All Spectra stitch markers have been painstakingly hand-made. They are usually sold in sets of 5, and some of the sets include a special marker to indicate the beginning of a new row when knitting in the round. All markers are snag-free unless otherwise stated. Lots of the beads used in my markers are GLASS and can break if not handled with care - please be careful with them!
If you would like a set of more than 5 markers, please contact me with your request and I will try and meet your request.
All of my items are photographed by me, at home, with a fairly modest camera. I strive to accurately represent colours in my pictures but please bear in mind that monitor colours and settings can vary from screen to screen. If you would like to see close-ups of any of my items please feel free to contact me and request them!
A NOTE FOR ALLERGY SUFFERERS:
I share my home with my two beautiful cats, one rottweiler, and three small children. I take great care in ensuring that none of my little menagerie comes into contact with any of my yarn, but I understand that the mere presence of an animal can contaminate yarn to the point that some allergy sufferers cannot tolerate it.
Also bear in mind that I sell many different BLENDS of fiber - any one skein of yarn can contain a mixture of any of the following;
Merino wool, Blue-faced Leicester wool, Baby Alpaca, Cashmere, Silk, Bamboo and Nylon.
If you are allergic to any of the fibers listed above, please consider your allergies before purchasing any of my yarn. A full fiber list will be included on every item page, but just in case you missed it...its here too ;)
Also bear in mind that if you allergic to LANOLIN - an oil regularly used on wool - then some of my items may not be suitable for you.
I make sure that I set all of my yarns and roving properly and I aim to make everything I sell completely colourfast, but please bear in mind that some colours - specifically darker or more saturated colours - may have a little excess dye run-off when they are washed. Please don't be alarmed if there is some "bleeding" of the dye - however, if you are concerned that your yarn or roving is running TOO MUCH, please contact me and I will try and solve the issue - most yarns will be fine after the first wash, but in rare cases, some may need to be sent back to me to be properly set.
I recommend that all of my yarns and roving braids - except the ones marked "Superwash" - be delicately hand washed in luke-warm water with a little wool-suitable detergent or a no-rinse solution like Soak or Eucalan. This will help to ensure that your yarn does not felt and will continue to smell nice and feel soft. Superwash yarns are at their best when delicately hand or machine washed, and put into a tumble dryer for a short time.
All Spectra stitch markers have been painstakingly hand-made. They are usually sold in sets of 5, and some of the sets include a special marker to indicate the beginning of a new row when knitting in the round. All markers are snag-free unless otherwise stated. Lots of the beads used in my markers are GLASS and can break if not handled with care - please be careful with them!
If you would like a set of more than 5 markers, please contact me with your request and I will try and meet your request.
All of my items are photographed by me, at home, with a fairly modest camera. I strive to accurately represent colours in my pictures but please bear in mind that monitor colours and settings can vary from screen to screen. If you would like to see close-ups of any of my items please feel free to contact me and request them!
A NOTE FOR ALLERGY SUFFERERS:
I share my home with my two beautiful cats, one rottweiler, and three small children. I take great care in ensuring that none of my little menagerie comes into contact with any of my yarn, but I understand that the mere presence of an animal can contaminate yarn to the point that some allergy sufferers cannot tolerate it.
Also bear in mind that I sell many different BLENDS of fiber - any one skein of yarn can contain a mixture of any of the following;
Merino wool, Blue-faced Leicester wool, Baby Alpaca, Cashmere, Silk, Bamboo and Nylon.
If you are allergic to any of the fibers listed above, please consider your allergies before purchasing any of my yarn. A full fiber list will be included on every item page, but just in case you missed it...its here too ;)
Also bear in mind that if you allergic to LANOLIN - an oil regularly used on wool - then some of my items may not be suitable for you.